Deliver Exceptional Customer Experiences

2 days ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $65,000 - $95,000
Job Title: Customer Service Manager

We are seeking a highly skilled and experienced Customer Service Manager to join our team. As a key member of our leadership group, you will play a vital role in driving business growth and delivering exceptional customer experiences.

The successful candidate will have full accountability for the day-to-day running of the customer service department and front of store operations. This includes leading and managing a high-performing team to deliver sales targets, cost control and rostering requirements.

  • Main Responsibilities:
  • Lead and manage a high-performing team to deliver sales targets, cost control and rostering requirements
  • Maintain excellent service standards, ensuring the checkout area is clean and safe for team members and customers
  • Drive a one-team culture that prioritizes team members' health, safety and wellbeing
  • Cultivate a customer-obsessed mindset to better understand diverse customer needs and preferences
Key Performance Indicators:
  • Customer Satisfaction: Drive customer satisfaction through exceptional service delivery
  • Sales Growth: Lead and manage a high-performing team to drive sales growth
  • Team Engagement: Foster a positive work environment and promote team engagement
  • Cost Control: Maintain tight cost control and optimize operational efficiency
Benefits:

As a valued member of our team, you can expect a range of benefits including:

  • Competitive Salary: A salary that reflects your experience and skills
  • Performance-Based Bonuses: Bonuses based on individual and team performance
  • Comprehensive Training: Ongoing training and development opportunities to enhance your skills and knowledge
  • Health and Wellbeing Programs: Access to health and wellbeing programs to support your physical and mental health
About Us:

We are a leading retailer committed to building a gender-equitable team and creating a workplace that's safe, respectful and inclusive for all. We welcome applications from people of diverse backgrounds, cultures, abilities and identities.

If you're passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity.

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