Delivering Exceptional Customer Experiences
20 hours ago
Job Summary
The Senior Service Delivery Manager plays a pivotal role in establishing and nurturing relationships with customers. This hybrid position ensures ownership and responsibility for service delivery.
• Ensure teams meet customer expectations and service level agreements, establishing a shared understanding of services and targets.
• Conduct service reviews to ensure current services meet organizational and customer needs.
• Collaborate with cross-functional teams to identify opportunities for improvement and implement process changes.
• Develop and maintain strong relationships with stakeholders and internal teams.
• Identify, analyze, and monitor stakeholder relationships to ensure effective communication and issue resolution.
• Continuously improve service delivery processes to enhance customer satisfaction and experience.
About the Role
This position reports directly to the Senior Service Delivery Manager. The ideal candidate will have excellent communication and leadership skills, with the ability to drive results-oriented initiatives.
Responsibilities
• Deliver exceptional customer experiences through proactive service management.
• Foster strong relationships with customers, stakeholders, and internal teams.
• Identify opportunities for process improvements and implement changes.
• Develop and maintain effective communication channels with stakeholders.
• Analyze and resolve complex issues to ensure customer satisfaction.
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