Delivering Excellent Customer Experiences

2 days ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $40,000 - $60,000
Job Overview

The role of Customer Service Representative involves delivering high-quality customer experiences through effective management of inbound calls and service-related enquiries.

Key Responsibilities
  • Handle a high volume of inbound calls in a fast-paced contact centre environment.
  • Manage cases and emails through a CRM system, ensuring timely resolution of service issues.
  • Collaborate with external agents to book service jobs and monitor bookings for acceptance.
  • Actively resolve customer complaints and disputes.
  • Process store credits and changes as per company policy.
  • Track freight movements and maintain liaison with freight companies.
  • Support the sales team with store and follow-up queries.
Qualifications and Requirements
  • Previous customer service or call centre experience is essential.
  • Excellent verbal and written communication skills.
  • A professional and confident phone manner.
  • Proficiency in Microsoft Office applications.
  • Ability to solve problems quickly and propose alternative solutions.
  • A strong work ethic, flexibility, multitasking skills, and a positive attitude.
  • Ability to complete tasks autonomously with high accuracy.
  • Continuous learning and improvement mindset.
  • Previous experience with CRM systems is desirable.

This role requires a customer-focused individual who can deliver excellent service experiences. If you are self-motivated and have excellent communication skills, please apply.

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