Service Delivery Lead

3 weeks ago


Lower Moira, Australia Yooralla Full time
About the Role

We are seeking an experienced Service Delivery Lead to join our Residential Services team in Cobram, Victoria.

This is a Fixed Term - Part Time (0.8 FTE) role that will play a pivotal part in enhancing the quality of life for individuals with disabilities and their families.

As a Service Delivery Lead, you will be responsible for leading a dedicated team of disability support workers, providing high-intensity support to clients.

Your key responsibilities will include:

  • Ensuring the overall performance of the service aligns with annual work plans and meets established targets.
  • Promoting person-directed support and community participation that exceeds minimum disability standards, all within available resources.
  • Managing the day-to-day operations of supported accommodation services, surpassing identified Key Performance Indicators (KPIs).
  • Providing high-quality support to customers and their families, offering management support to care staff.
Salary & Benefits

The estimated salary for this role is $80,000 - $90,000 per annum, depending on experience.

We offer an attractive remuneration package with excellent salary packaging tax benefits, flexible working hours, a rewarding career in a growing service sector, and ongoing training and professional development opportunities.

Requirements

To be successful in this role, you will need:

  • Demonstrated management experience, preferably within a community services environment.
  • A strong understanding of legislation and standards relevant to the disability sector.
  • An ability to manage financial and staff resources within a complex environment.
  • Excellent interpersonal and communication skills, both written and verbal.
  • A relevant qualification and/or significant experience in the human services area.
About Yooralla

At Yooralla, we believe in diversity, inclusion, and equality and are committed to ensuring that our workplaces are a reflection of the Victorian community.

We are a leading disability service provider with over 100 years of experience offering high-quality support services to people with disabilities.

We work in partnership with adults and children, their families, and carers to enable them to live the lives they choose.



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