Retail Team Lead
2 weeks ago
T2 Tea is a B Corp Certified Organisation that's passionate about the love of tea and delivering an exceptional customer experience. Our mission is to encourage customers to explore and discover the art of brewing the perfect cup, while fostering a culture of courage, curiosity, creativity, passion, generosity, and accountability.
Job OverviewWe're seeking an experienced Retail Team Lead/Store Operations Manager to join our dynamic team in this full-time role. As a key member of our store management team, you'll be responsible for the day-to-day management of the retail store, including effective rostering, visual merchandising, managing deliveries and stock.
Key Responsibilities- Lead and embed a culture with the T2 Values that builds a team of engaged product and brand ambassadors within your store.
- Drive exceptional customer service that translates into increased customer satisfaction and loyalty.
- Achieve budgeted sales targets and manage controllable costs.
- Ensure your store is operating to correct T2 policy, processes and guidelines communicated from your Line Manager and Support Office.
- Identify your team's development needs and motivate to drive performance for future succession.
We're looking for someone who inspires their team to deliver customer excellence in all facets of store operations. You'll have a background in retail management, be commercially-minded and focused on delivering positive results for the business. Strong communication skills, excellent time management, and a passion for tea are essential.
What We Offer- Competitive salary of $60,000 - $80,000 per annum.
- Bonus earning potential with T2's Performance Based Incentive Program + Monster Sales Monthly Incentive Program.
- Enjoy up to 50% off all things brewing, storing, stirring, and sipping with endless cups of tea.
- Swap Public Holidays Program.
- T2 Heroes Awards: with annual overseas Tea Trip.
- Events Active Social Calendar.
- Well-being Initiatives.
- Employee Assistance Program (EAP).
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