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Retail Operations Team Lead

1 month ago


Melbourne, Victoria, Australia Savers Australia Full time
About the Role

The Retail Manager plays a pivotal role in leading our Retail Operations Team, ensuring our customers and donors receive exceptional service.

This position involves overseeing day-to-day functions on the sales floor, identifying opportunities to enhance efficiency, and applying creative thinking to increase store sales and profits.

  • Leading by example and demonstrating outstanding customer service by engaging with customers and donors.
  • Welcoming and training new team members to support them in their roles.
About You

To excel in this role, you will have:

  • Availability for full-time hours - Monday to Sunday.
  • Experience managing teams in fast-paced environments, such as retail, production, warehousing, or hospitality.
  • Strong communication and coaching skills to empower and inspire your team.
  • A customer-focused approach, with a passion for providing an exceptional experience at every interaction.
  • Eagerness to learn and adapt to improve processes.
  • A commitment to doing the right thing and standing up for what's right.
  • The ability to celebrate uniqueness and recognize the value of diverse perspectives.
About Our Business

Savers Australia has come a long way since its humble thrift shop beginnings. We've grown from a single shop to a global reuse champion, embracing our purpose to Champion Reuse.

We're a dynamic and fun company that makes an impact in real ways every day. Our team is passionate about finding unique and one-of-a-kind items, and we offer training, career development, and bonus opportunities.

As a Retail Manager, you'll positively impact Team Members, Customers, Donors, Your Community, and the Environment.

Key Responsibilities
  • Oversee daily operations on the sales floor.
  • Identify opportunities to enhance efficiency and increase store sales and profits.
  • Lead by example and demonstrate outstanding customer service.
  • Welcome and train new team members.
Benefits

We offer a competitive salary range of $80,000 - $120,000 per annum, depending on location and experience.

Additional benefits include quarterly bonuses, discounts across a range of retailers, travel, and attractions.

Our team is committed to making a positive impact in our community and the environment.