Customer Relationship Coordinator

2 weeks ago

Adelaide, South Australia beBeeCustomerService Full time $45,000 - $60,000
About Our Organisation

We pride ourselves on being a reputable and experienced provider of aged care and disability services, catering to the community with integrity and compassion.

Your Role within Our Team

As a key member of our Customer Service unit, you will be responsible for ensuring accurate staff schedules, delivering seamless service, and collaborating closely with internal teams. You will serve as the primary point of contact for clients, families, and carers, playing a vital role in supporting our organisation's daily operations.

Your Key Responsibilities
  • Maintain high-quality customer relationships and deliver exceptional service
  • Provide support and training to staff members
  • Manage client feedback, including complaints and compliments
  • Foster collaboration with internal departments
About Yourself

You will thrive in a dynamic environment and possess strong verbal and written communication skills. Adaptability, motivation, and a commitment to person-centred care and human rights are essential qualities for this role.

Necessary Qualifications and Skills
  • National Disability Insurance Scheme (NDIS) Worker Screening Check
  • National Police Check (within last 12 months)
  • Full driver's licence and access to a reliable vehicle

The successful candidate will join a supportive team that values collaboration, is dedicated to helping our people grow, and strives to create a positive organisational culture.

Our Core Values
  • Honesty
  • Compassion
  • Accountability
  • Respect
  • Excellence

We aim to model these values in our daily interactions, creating a rewarding and enjoyable work environment.

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