Build meaningful relationships with customers

2 weeks ago

Adelaide, South Australia beBeeRelationships Full time $55,000 - $80,000
Job Title: Customer Service Liaison

About the Opportunity:

We are seeking a highly skilled Customer Service Liaison to join our team. This role will involve building strong, enduring relationships with a set group of customers.

The ideal candidate will possess effective communication and problem-solving skills, as well as the ability to work collaboratively with internal and external stakeholders.

  • Becoming familiar with customers and developing trusting relationships is key to this role.
  • The successful candidate will be responsible for advocating on behalf of customers to ensure they receive the best possible support.
  • This will involve liaising with Support Coordinators/Guardians as required, and collaborating with our rostering team to meet customer needs.
  • The Customer Service Liaison will maintain regular contact with customers to ensure satisfaction with their supports, and assist with new customer onboarding.
  • They will also visit customers regularly to monitor health and safety in their homes, and respond to customer queries and feedback.
  • In addition, the successful candidate will be responsible for identifying trends and developing call plans based on customer buying patterns.

About You:

To be successful in this role, you will need:

  • Previous experience in the NDIS sector, preferably in a community services or health professional setting.
  • A demonstrated ability to develop sustainable working relationships and communicate effectively both verbally and in writing.
  • Flexibility and innovative thinking to solve problems is essential, as is a current driver's licence and NDIS worker screening.
  • Experience in case management is strongly desirable.

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