IT Technical Support Specialist

3 days ago

Brisbane, Queensland, Australia beBeeSupport Full time
Job Overview

We are seeking a skilled IT professional to fill the role of an IT Help Desk Specialist. This position is a great opportunity for someone who enjoys providing technical support and resolving complex issues in a dynamic work environment.


Key Responsibilities:
  • Employee Onboarding & Off-boarding: Set up user accounts, email, and access permissions for new hires, and ensure departing employees are properly off-boarded and accounts secured.
  • Hardware & Software Troubleshooting: Provide hands-on support for laptops, desktops, and peripherals, diagnose and resolve operating system, network, and software issues.
  • Meeting Room & AV Equipment Support: Maintain and troubleshoot audio/visual and conferencing systems, provide live support during meetings when issues arise.
  • General IT Support: Respond to and resolve IT help desk tickets in a timely manner, escalate issues to senior IT staff or vendors when necessary, maintain inventory of IT hardware and supplies, document troubleshooting steps and common fixes for knowledge sharing.

Requirements:
  • 1–3 years of experience in an IT support/help desk role (or equivalent hands-on experience), strong knowledge of Windows and macOS operating systems, familiarity with Microsoft 365, Google Workspace, and other common productivity platforms.
  • Hands-on experience supporting laptops, PCs, printers, and AV equipment, excellent problem-solving and communication skills, strong organizational skills and ability to manage multiple tasks.
  • Customer-service mindset with patience and professionalism, knowledge of networking fundamentals (Wi-Fi, VPN, firewalls, routers, etc.) is a plus.

Benefits:

This role offers a competitive salary and opportunities for growth and development in a dynamic and supportive team environment.


Preferred Qualifications:
  • Previous experience in a fast-paced startup environment, knowledge of cloud-based services and technologies.

  • IT Technical Support Specialist

    3 days ago

    Brisbane, Queensland, Australia beBeeExpert Full time $70,000 - $90,000

    Technical Support SpecialistWe are seeking a highly skilled technical support specialist to join our ICT team. The successful applicant will provide efficient and effective IT support to our country-wide operations, troubleshooting issues and fulfilling requests through our service desk.The ideal candidate will have previous experience in an IT support role,...

  • Technical Support Specialist

    1 day ago

    Brisbane, Queensland, Australia beBeeTechnical Full time $80,000 - $110,000

    Job Title: Technical Support SpecialistThis role is for a skilled technical professional to join our team in Brisbane or Newcastle. As an Applications Specialist, you will play a crucial role in delivering high-level technical support, driving cutting-edge product development, and ensuring customer-centric solutions that consistently exceed...

  • Technical Support Specialist

    2 days ago

    Brisbane, Queensland, Australia beBeeSupport Full time $93,491 - $100,296

    Technical Support SpecialistThe role involves providing advanced ICT technical and troubleshooting support to clients across multiple sites. This includes diagnosing and resolving hardware and software faults on assigned devices, liaising with vendor support where applicable.Key responsibilities include administering desktop management systems, installing...

  • Technical Support Specialist

    7 days ago

    Brisbane, Queensland, Australia beBeeSupport Full time $90,000 - $117,000

    Technical Support SpecialistWe're seeking a highly skilled and organised Technical Support Specialist to join our national team.About the RoleThis is a key position within our IT department, responsible for providing centralised support and services to the business.Provide first- and second-level technical assistance to end-users via phone, remote offices,...

  • Technical Support Specialist

    3 days ago

    Brisbane, Queensland, Australia beBeeSupport Full time $98,765 - $123,456

    Are you passionate about delivering exceptional customer service and technical support?We have an exciting opportunity for a skilled and analytical professional to join our team as a Technical Support Specialist.As a Technical Support Specialist, you will play a critical role in ensuring the success of our customers by providing timely and effective...

  • Technical Support Specialist

    3 days ago

    Brisbane, Queensland, Australia beBeeTechnical Full time $90,000 - $110,000

    Job Title: Technical Support SpecialistThis role offers technical assistance to a corporate office environment, demanding high autonomy and customer focus.

  • Technical Support Specialist

    7 hours ago

    Brisbane, Queensland, Australia beBeeCustomerSupport Full time $90,000 - $110,000

    Technical Support Specialist">We are seeking a skilled Technical Support Specialist to provide exceptional service to our customers. As a key member of our customer-facing support team, you will be responsible for delivering high-quality technical support and maintenance services.">Key Responsibilities:Provide technical advice on maintenance, installation,...

  • Technical Support Specialist

    2 days ago

    Brisbane, Queensland, Australia beBeeExpert Full time $100,000 - $120,000

    Technical Support SpecialistThis role requires a highly skilled and experienced Technical Support Specialist to provide expert level technical assistance and support for our clients.The successful candidate will have a strong background in software development, cloud computing, and database administration. They will be responsible for troubleshooting complex...

  • Technical Support Specialist

    12 hours ago

    Brisbane, Queensland, Australia beBeeTechnical Full time $80,000 - $120,000

    Job Title: Technical Support SpecialistAbout the Role:We are seeking a highly skilled and experienced Technical Support Specialist to join our team. As a key member of our technical support function, you will be responsible for providing exceptional customer service and technical expertise to our clients.Your primary responsibilities will include:Providing...

  • IT Technical Support Specialist

    1 week ago

    Brisbane, Queensland, Australia beBeeit Full time

    About the RoleWe are seeking an experienced IT Support Specialist to join our team. As a key member of our technical support team, you will provide high-level technical assistance and troubleshooting services to clients across various sites.Key Responsibilities: