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Regional Data Centre Incident Manager

2 months ago

Sydney, New South Wales, Australia Microsoft Full time

About the Role

We are seeking a skilled Data Centre Operations Manager to join our team at Microsoft. The successful candidate will be responsible for managing crisis situations, leveraging advanced technical expertise and judgment to coordinate multiple work streams and resources in crisis situations.

Responsibilities

  • Manages teams of engineers to implement reliable, scalable, and high-performance solutions across teams.
  • Guides teams to stay current in knowledge and expertise as the technology landscape evolves, maintaining awareness of industry norms.
  • Develops team's end-to-end technical expertise, regularly identifying skill gaps and raising the collective bar on the team's skill set in alignment with industry standards.
  • Proficient knowledge of Critical Infrastructure within Global Data Centres.
  • Holds the team accountable for creating, monitoring, and taking action on telemetry data and provides guidance on telemetry analytics to better identify patterns that reveal errors and unexpected problems that are affecting the system availability, reliability, performance, and/or efficiency.

Qualifications

  • Bachelor's Degree in Engineering or related field and 8+ years technical experience in critical environments, network engineering, service engineering, or systems engineering OR equivalent experience.
  • 5+ years technical experience working with large-scale data centre operations or distributed systems.
  • 5+ years people management experience.
  • Other engineering certifications.

About Microsoft

Microsoft is committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. We empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.

Benefits

  • Industry leading healthcare.
  • Educational resources.
  • Discounts on products and services.
  • Savings and investments.
  • Maternity and paternity leave.
  • Generous time away.
  • Giving programs.
  • Opportunities to network and connect.