Cloud Incident Response Engineer, AU

2 weeks ago

Sydney, New South Wales, Australia Amazon Web Services (AWS) Full time
About the Role

This is a pivotal opportunity to join Amazon Web Services (AWS) as a Support Engineer in our AWS Incident Response team. As part of this role, you will be responsible for reducing the duration, frequency, and impact of issues within the AWS and Amazon infrastructure.

Our team works closely with software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles to provide seemingly infinite capacity at the lowest possible cost for our customers. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing manual incident management for AWS and other Amazon groups.

Key Responsibilities
  • Drive the resolution of large-scale customer impacting issues as part of a team rotation, including some weekends and holidays
  • Identify and troubleshoot recurring platform issues and own projects to drive improvements
  • Participate in Agile sprints to evolve business processes and technologies
  • Create and review documentation; design new standard operating procedures

You will mentor others, helping them grow their incident management skills. Your work will make an impact across all of AWS with executive level visibility.

About the Team

At Amazon Web Services (AWS), we value diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.

We are committed to fostering an inclusive culture that empowers employees to own bold ideas and drive innovative solutions. Our employee-led affinity groups foster a culture of inclusion that welcomes unique perspectives and backgrounds.

Requirements

To succeed in this role, you will need:

  • 2+ years of software development, or 2+ years of technical support experience
  • Experience scripting in modern program languages
  • Experience troubleshooting and debugging technical systems

Prior knowledge of web services, distributed systems, and web application development is also highly desirable.

Benefits

We offer a competitive salary of approximately $120,000 - $150,000 per year, depending on your level of experience. In addition to your base salary, you can also expect a range of benefits, including:

  • A comprehensive health insurance package
  • A 401(k) retirement plan with a generous company match
  • A flexible working arrangement that allows you to balance your work and personal life
  • Ongoing training and professional development opportunities

We strive for flexibility and work-life harmony, believing that achieving success at work should never come at the expense of sacrifices at home.

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