Customer Experience Strategist

2 weeks ago

Melbourne, Victoria, Australia beBeeStrategist Full time $120,000 - $150,000

Job Description

We're seeking a dynamic Customer Experience Strategist to spearhead process improvements, inspire people, and shape the future of customer experience. As a key member of our Financial Services & Benefits division, you'll have a unique opportunity to make a lasting impact on our customers' lives.

Key Responsibilities:

  • Process Optimisation & Workflow Management: Continuously refine customer support processes to eliminate inefficiencies and elevate service quality.
  • Implement cutting-edge automation tools to streamline workflows and boost customer satisfaction.
  • Lead and develop a diverse, high-performing team of customer operations professionals and influence executive decision-making by representing customer operations in strategic forums.
  • Proactively identify and mitigate operational risks impacting service, security, and compliance, ensuring processes adapt to evolving regulatory requirements.
  • Leverage data and KPIs to measure success and fuel ongoing enhancements.

Requirements:

  • Proven expertise in customer operations, process optimisation, and technology management.
  • Hands-on experience with platforms like Zendesk, Salesforce, or FrankieOne and automation tools.
  • Strong leadership, communication, and project management skills.
  • Analytical mindset with a passion for data-driven decision making.
  • Ability to innovate and challenge the status quo to create impactful solutions.

What We Offer:

  • A dynamic work environment that values innovation and teamwork.
  • Flexible work arrangements to suit your needs.
  • Professional development opportunities to enhance your skills and career growth.
  • A comprehensive benefits package that includes health insurance, retirement plan, and paid time off.
  • The chance to work with a talented team of professionals who share your passion for delivering exceptional customer experiences.

About Us

We're a fast-growing organisation committed to making a positive impact on our customers' lives. Our mission is to deliver innovative solutions that exceed their expectations and build long-term relationships.

  • Customer Experience Strategist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeExperience Full time $100,000 - $145,000

    Customer Experience StrategistWe're seeking an innovative Customer Experience Strategist to join our team. As a key member, you'll play a pivotal role in shaping the future of our client interactions.

  • Customer Experience Strategist

    5 days ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $90,000 - $120,000

    Job Title: Customer Experience StrategistAbout the OrganisationThis iconic organisation plays a pivotal role in shaping Australian communities through its innovative approach to excellence.The company has made significant investments in technology and people, driving continuous improvement across all areas.About the RoleAs a Customer Experience Strategist,...

  • Customer Experience Strategist

    5 days ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $100,000 - $130,000

    About the RoleAs a Customer Experience Strategist, you will play a pivotal role in crafting impactful recommendations that elevate our online and in-person interactions.You will engage directly with customers and dealers to gain a profound understanding of their evolving experiences and needs.Customer Insights & Analysis: Gather and analyze real-time...

  • Customer Experience Strategist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $90,000 - $110,000

    Customer Experience StrategistWe are seeking a highly skilled Customer Experience Strategist to join our team. This individual will be responsible for building impactful campaigns that connect with customers.Develop and execute a CRM strategy that drives customer engagement and retentionCreate and manage content to enhance the user experience and stages of...

  • Customer Experience Strategist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeExperience Full time $90,000 - $120,000

    Customer Experience Strategist">">Foster long-lasting relationships between our esteemed customers and our organization through exceptional written and verbal communication skills">">Key Responsibilities:">">Develop accurate forecasts and retention metrics">Build and sustain customer relationships through exceptional communication skills">Resolve problems...

  • Customer Experience Strategist

    1 week ago

    Melbourne, Victoria, Australia beBeeExperience Full time $60,000 - $90,000

    Job OverviewWe are seeking a Customer Experience Strategist to join our team.About the RoleThis is an exciting opportunity for a results-driven individual to excel in providing exceptional customer experiences.Main Responsibilities:Deliver personalized support and address concerns with empathy and expertise.Cultivate trust and enthusiasm by acting as a...

  • Customer Experience Strategist

    6 days ago

    Melbourne, Victoria, Australia beBeeExperience Full time $100,000 - $135,000

    We are seeking an experienced Customer Experience Strategist to lead our customer experience (CX) program. This role will be central to driving improvements and ensuring our services meet client needs.Key responsibilities include managing day-to-day operations, administering client surveys, and leading communication and action on CX insights.The ideal...

  • Customer Onboarding Strategist

    1 week ago

    Melbourne, Victoria, Australia beBeeCustomerOnboarding Full time $100,000 - $150,000

    Job Title: Customer Onboarding StrategistThe role of a Customer Onboarding Strategist plays a crucial part in the successful execution of ECOM Individual Customer Onboarding & ID&V initiatives. This professional will be responsible for driving seamless customer experiences for Executive Product ECOM teams within the Group Chief Operating Officer team.

  • Digital Experience Strategist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeDigitalExperience Full time $100,000 - $140,000

    Digital Experience StrategistThe Role:We are seeking a dynamic and consultative digital experience strategist to drive growth through tailored customer journeys.Key Responsibilities:Develop and execute digital strategies that enhance customer engagement and drive business outcomesProvide expert advice on digital solutions, including AI-powered...

  • Customer Experience Design Strategist

    1 week ago

    Melbourne, Victoria, Australia beBeeExperience Full time $103,465 - $134,556

    Job Summary:We are seeking a skilled Customer Experience Design Strategist to lead our comprehensive customer listening program, prioritizing and sharing insights to inform organizational decision-making.About the Role:This short-term opportunity is an exciting chance to join our team and make a meaningful impact on our customers' experiences. You will...