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Customer Service Manager

2 months ago

Hobart, Tasmania, Australia Myer Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Manager to join our leadership team at Myer Hobart. As a key member of our management team, you will be responsible for leading and mentoring a team of sales and service professionals to deliver exceptional customer experiences and drive sales growth.

Key Responsibilities
  • Manage daily activities of your team to drive financial performance and optimize productivity
  • Lead by example, promoting a customer-focused service and selling culture through role modeling, communication, feedback, and recognition
  • Maximize team service and selling activities by effective management and delegation to minimize operational activities
  • Lead, empower, and inspire your team to develop the next generation of Myer leaders
  • Focus on developing and implementing strategies to drive sales growth and improve customer satisfaction
About You
  • Previous experience as a retail manager, area manager, or similar role
  • Fashion or soft goods experience is advantageous but not essential
  • Strong people leadership skills with a 'hands-on' approach to providing coaching and development
  • Demonstrated ability to lead a team to achieve sales and meet KPIs
  • Experience in performance management is highly regarded
  • Superior customer service and selling skills
  • Strong retail, financial, and business acumen
  • Excellent time management skills with the ability to work independently and prioritize tasks
What We Offer
  • Opportunities for career development and progression
  • A great range of discounts and Myer Team Member exclusive offers
  • Access to volunteer, parental, and lifestyle leave
  • Service Recognition, Inspirational People Awards, and more