Customer Service Representative

1 month ago

Hobart, Tasmania, Australia Woolworths Group Full time

Customer Service Representative Opportunity

Woolworths Online is seeking a motivated and enthusiastic Customer Service Representative to join our team at Deloraine Tasmania Supermarket.

The primary objective of this role is to ensure the safe and timely loading, delivery, and unloading of groceries to meet agreed delivery schedules.

To achieve this, the Customer Service Representative will be responsible for:

  • Providing exceptional customer service to ensure a high standard of customer satisfaction
  • Managing difficult customer situations with professionalism and poise
  • Utilizing 'sign on glass' technology for all deliveries
  • Managing SH&E responsibilities in line with the SH&E policy
  • Carrying out pre-shift inspections of vehicles and ensuring they are kept clean internally and externally

Requirements

  • Exceptional customer service skills
  • Ability to manage difficult customer situations
  • Well-developed verbal and written communication skills
  • Good interpersonal skills, friendly and courteous
  • Ability to work independently
  • Well-presented
  • Ability to work in a fast-paced environment and juggle multiple priorities
  • Current Full Driver's Licence

About Woolworths Group

As an inclusive, team-first company, our people are at the core of everything we do. We care deeply about creating a workplace where our team members feel valued, respected, and empowered.

We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences – for our customers and for each other.

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