Customer Service Representative

4 weeks ago

Hobart, Tasmania, Australia Tideri Jobbörse Full time

About the Role:

We are seeking a highly skilled Customer Service Representative to join our team in Hobart, Launceston, or Devonport TAS. As a key member of our team, you will be responsible for managing and resolving participant matters, providing counter/reception support, and resolving customer enquiries.

Key Responsibilities:

  • Managing and resolving participant matters by actioning planning tasks as per the Agency Act.
  • Providing counter/reception support for the local office, including participant enquiries in the self-help kiosks and online support.
  • Resolving customer enquiries, providing information, and/or referring customers to appropriate government or community services.
  • Managing the team shared email inbox, appointments, and telephone enquiries.
  • Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
  • Undertaking research and investigation activities and preparing associated reports and correspondence.
  • Undertaking a range of data entry activities and ensuring follow-up is completed.
  • Receiving and recording complaints and other feedback in the Agency Business systems.

About You:

To be successful in this role, you will have excellent communication skills, customer service skills, and the ability to manage conflict and difficult/sensitive conversations. You will also have Microsoft Suite skills (Excel, Word, Outlook, Teams) and the ability to use initiative and work independently.

Benefits:

  • Full-time hours Monday to Friday.
  • Location: Hobart, Launceston, or Devonport TAS.
  • Salary: $37.36 per hour + Super.

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