Technical Support Specialist, Apple Products

2 weeks ago


Melbourne, Victoria, Australia Apple Full time

**Provide world-class technical support for Apple products**

In this critical role, you will work with customers to address post-sales technical customer support issues, providing solutions to complex technical problems and championing customer satisfaction.

As a key member of our Apple support team, you will assist in the creation and maintenance of technical resource documents, work with customers to resolve technical issues, and collaborate with multiple functional groups to champion and resolve customer issues.

**Key Responsibilities:**

  • Provide timely and effective technical solutions to customers
  • Assist in the creation and maintenance of technical resource documents
  • Work with customers to resolve technical issues
  • Collaborate with multiple functional groups to champion and resolve customer issues

**Requirements:**

  • Strong technical foundation in troubleshooting theory and aptitude
  • Experience with iOS, Windows, or Unix administration
  • Excellent communication and problem-solving skills
  • Ability to work in a dynamic environment and adapt to changing priorities

**What We Offer:**

  • Opportunity to work with a innovative company like Apple
  • Collaborative and dynamic work environment
  • Opportunities for professional growth and development

**Apple is an equal opportunity employer. We are committed to diversity and inclusion in the workplace.**



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