Customer Service Ambassador

5 days ago


Perth, Western Australia Marriott Full time

We are seeking a highly skilled Customer Service Ambassador to join our team at The Ritz-Carlton, located in a beautiful location on the Elizabeth Quay waterfront.

As a Customer Service Ambassador, you will be responsible for providing guests with a personalized and memorable experience. This will include taking food and beverage orders, serving food and beverages promptly, communicating with the kitchen regarding menu questions and special requests, and recording transactions using the MICROS system.

This is a fantastic opportunity to work in a luxury hospitality environment and make a real difference in the lives of our guests.

Key Responsibilities:
  • Taking food and beverage orders and making recommendations to guests
  • Serving food and beverages to the table promptly and following procedures
  • Communicating with the kitchen regarding menu questions and special requests
  • Recording transactions using the MICROS system
Requirements:
  • Responsible Service of Alcohol certification from a nationally accredited training provider
  • I'm Alert Food Safety Certification from the City of Perth
  • Experience working in customer service is preferable
  • A passion for delivering exceptional customer service
  • Unrestricted working rights for Australia
What We Offer:
  • An estimated salary range of $60,000-$80,000 per year, depending on experience
  • Free employee duty meals
  • Free breakfast cereal, coffee, and tea throughout the day
  • Discounts on hotel rooms and food and beverage with Marriott Internationally
  • Discounts on retail venues around the location
  • Recognition and wellbeing programs
  • Training and career development opportunities within an international brand
  • Employee activities and celebrations throughout the year


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