Service Desk Professional

4 days ago

Adelaide, South Australia beBeeCustomer Full time $60,000 - $100,000
Job Opportunity

We are shaping the future of technology by solving tomorrow's challenges.

Key Responsibilities:
  • Delivering exceptional customer service experience
  • Troubleshooting and resolving technical issues efficiently
  • Accurately recording calls, incidents and service requests information
  • Assigning incidents and requests to the correct support groups effectively
  • Developing and reviewing knowledge base articles for optimal performance

We foster a collaborative environment that encourages motivated and passionate team members who take ownership of customer problems and maintain a professional demeanor at all times.

The ideal candidate will have recent experience in a customer-facing role or service desk environment with a passion for ICT and excellent communication skills. A CompTIA certification is highly regarded.

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