Service Desk Professional

2 days ago

Adelaide, South Australia beBeeICT Full time $67,589 - $72,333
Job Summary

This role involves delivering timely and effective first level ICT Service Desk support services for school, preschools and corporate-based customers throughout the Department for Education in South Australia.

Main Responsibilities
  • Deliver timely and effective first level ICT Service Desk support services for school, preschools and corporate-based customers.
  • Utilise incident and request management processes to promptly restore normal service operations, efficiently fulfill standard service requests, or identify and assign them to the appropriate support teams.
  • Contribute to the continuous improvement of ICT Service Delivery operations and maximise ICT support service provision.
  • Apply best practice processes, including the Information Technology Infrastructure Library (ITIL) framework, in combination with strong ICT technical and communication skills.
  • Contribute to the delivery of the Delivering Digital ICT Master Plan and the ongoing improvement of ICT infrastructure services for government schools and preschools.
Qualifications and Skills
  • Essential: Nil
  • Desirable: ITIL v4 Foundations; A tertiary qualification in an ICT related discipline or equivalent experience
Benefits

ASO3 $67,589 - $72,033 per annum (1.0 FTE) + superannuation (12%) and leave loading

Application Guidelines

Applications should be made through a designated online platform. Applicants are required to submit a CV, the Application Cover Sheet, Employment Declaration, and a cover letter of no more than two pages addressing the key competencies in the attached position description.

Candidates from diverse backgrounds are encouraged to apply.

Additional Notes

The role offers full-time contract positions with an initial 12-month term.

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