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Service Desk Operations Lead

3 weeks ago

Adelaide, South Australia beBeeServiceDeskManager Full time $75,000 - $115,000
About the Role

Service Desk Managers are key professionals in our organization, responsible for overseeing the daily operations of the Service Desk. They deliver exceptional service and drive continuous improvement in line with global standards.

Key Responsibilities
  • Lead a team of Service Desk representatives handling customer interactions through various channels.
  • Develop operational plans to meet service level agreements (SLAs) and quality standards.
  • Maintain effective financial management, including budgeting and cost control.
  • Ensure seamless communication and collaboration with clients and stakeholders.
What We Offer

We provide opportunities for professional growth and development, a collaborative work environment, and recognition for outstanding performance.