Service Desk Analyst

1 week ago

Adelaide, South Australia Hudson Australia Full time

**Job Opportunity: Experienced Service Desk Analyst**

We are seeking a skilled and dedicated **Service Desk Analyst** to join our team, providing crucial support during our peak teaching and student recruitment periods.

**Key Responsibilities**:

- Provide support for both Windows and Mac operating systems.
- Manage Active Directory and Office 365.
- Address networking, hardware, and software issues.
- Deliver exceptional customer service and maintain strong engagement with users.
- Communicate effectively and make informed decisions to resolve issues.
- Meet targets and deadlines consistently.
- Handle calls and solve problems efficiently.
- Collaborate effectively within a team and demonstrate strong organizational skills.
- Show adaptability, reliability, and a commitment to continuous professional development.

**Qualifications and Experience**:

- Diploma qualification in IT with at least two years of relevant work experience, or an equivalent combination of experience and education/training.
- Industry experience in an IT service desk environment, with proven problem-solving abilities for complex technical issues.
- Proficiency in ITIL processes (ITILv4 Foundations desirable).
- Experience with ITSM tools, Active Directory, Office 365, and networking.
- Desirable certifications include CompTIA A+, Microsoft Certified: Security, Compliance, and Identity Fundamentals, and Apple Certified Support Professional.

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