Customer Support Specialist
3 weeks ago
About the Role
We are seeking a highly skilled Customer Support Specialist to join our CRM Team at i-motor. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities
- Provide product and service information to customers via phone, email, or online helpdesk.
- Offer advice and recommendations to customers to resolve technical issues.
- Collaborate with dealership accounts to maintain and retain business relationships.
- Assist in establishing and maintaining brand content, including brand guidelines and special offers.
Requirements
- Good computer literacy and data entry skills.
- Intermediate understanding of HTML5 & CSS3 and Adobe Photoshop.
- 2+ years of experience in a customer-facing role with a proven ability to develop relationships and maintain a disciplined approach.
- Excellent communication and problem-solving skills.
What We Offer
- A dynamic and supportive team environment.
- Opportunities for career growth and development.
- A competitive salary and benefits package.
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