Resort Front Office Leader

1 week ago

Gold Coast, Queensland, Australia beBeeCustomer Full time $60,000 - $80,000
Front Office Team Lead

The Resort Front Office Team Lead oversees the daily operations of our resort's front office, ensuring exceptional customer service and guest satisfaction. This opportunity is ideal for an experienced Duty Manager looking to take the next step in their hospitality career.

Key Responsibilities:

  • Manage and lead the front office team, including scheduling, coaching, and development
  • Oversee the check-in and check-out process, ensuring a seamless and efficient guest experience
  • Manage any guest escalations, support the team to maintain accurate guest records, and handle all guest inquiries and requests in a timely and professional manner
  • Develop and implement policies and procedures to improve front office operations
  • Collaborate with other departments to ensure a cohesive and coordinated guest experience
  • Monitor and analyse front office metrics to identify areas for improvement
  • Contribute to the overall success of the resort by providing exceptional customer service and supporting the achievement of business goals

Requirements:

  • Minimum 3-5 years of experience in a resort duty manager role or similar
  • Strong leadership and people management skills, with the ability to motivate and develop a team
  • Excellent customer service orientation and problem-solving skills
  • Proficient in using hotel management software and technology
  • Strong communication and interpersonal skills to liaise with guests, staff, and other stakeholders
  • Flexible and adaptable, with the ability to work in a fast-paced environment
  • Available to work Tuesday to Saturday but also flexible to work other days/hours if required
  • Relevant qualifications in hospitality management or Timeshare resort experience

Benefits:

  • Competitive remuneration
  • Opportunities for career development
  • A supportive and rewarding work environment

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