Resort Front Office Manager

2 days ago

Gold Coast, Queensland, Australia beBeeHospitality Full time $70,000 - $95,000

Job Title: Resort Front Office Manager

">Job Description:

We are seeking a highly skilled and experienced Resort Front Office Manager to oversee the daily operations of our resort's front office, ensuring exceptional customer service and guest satisfaction.

In this full-time role, you will be responsible for managing and leading the front office team, including scheduling, coaching and development. You will also oversee the check-in and check-out process, ensuring a seamless and efficient guest experience.

You will manage any guest escalations, support the team to maintain accurate guest records and handle all guest inquiries and requests in a timely and professional manner.

Key responsibilities include developing and implementing policies and procedures to improve front office operations, collaborating with other departments to ensure a cohesive and coordinated guest experience, monitoring and analysing front office metrics to identify areas for improvement.

Required Skills and Qualifications:
  • Minimum 3-5 years of experience in a resort duty manager role or similar
  • Strong leadership and people management skills, with the ability to motivate and develop a team
  • Excellent customer service orientation and problem-solving skills
  • Proficient in using hotel management software and technology
  • Strong communication and interpersonal skills to liaise with guests, staff, and other stakeholders
  • Flexible and adaptable, with the ability to work in a fast-paced environment
Benefits:

As a valued member of our team, you can expect competitive remuneration, opportunities for career development and a supportive and rewarding work environment.

Others:

We are known for our commitment to exceptional guest experiences and our beautiful seaside locations. Our mission is to create unforgettable holiday memories for our guests, and we are looking for passionate individuals to join our team and help us achieve this goal.

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