Front Office Team Leader

2 weeks ago

Gold Coast, Queensland, Australia ClearCompany Full time

Job Description

The Front Office Team Leader is responsible for supporting and supervising with the day-to-day operations of Front Office, Reservations, and Night Audit functions.

This hands on role leads the team to ensure friendly and efficient service, contributing to a pleasant stay for Resort guests.

WHAT YOU WILL BE DOING:

  • Oversee both Front Office and Reservations team members daily duties, offering support where needed.
  • Effective management of all guest arrivals and departures, ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.
  • Daily liaison with the Reservations office to ensure accuracy in room allocation and maximising of yield.
  • Be an ongoing support to all areas of the Resort, helping and guidance in peak times to eliminate potential issues.
  • Assisting Front Office Management to operate a highly proficient and productive department including handling guest complaints professionally and effectively, and ensuring the team deliver exceptional customer service at all times.
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