Front Office Supervisior

5 days ago

Gold Coast, Queensland, Australia Mariner Shores Club Ltd Full time $60,000 - $80,000 per year

About the role

We are seeking a Resort Front Office Supervisor to join our vibrant team on the stunning Gold Coast in Queensland. In this full-time role, you will be responsible for overseeing the daily operations of our resort's front office, ensuring exceptional customer service and guest satisfaction. This opportunity would suit an experienced Duty Manager looking at wanting take the next step in your hospitality career.

What you'll be doing

  • Manage and lead the front office team, including scheduling, coaching and development
  • Oversee the check-in and check-out process, ensuring a seamless and efficient guest experience
  • Manager any guest escalations, support the team to maintain accurate guest records and handle all guest inquiries and requests in a timely and professional manner
  • Develop and implement policies and procedures to improve front office operations
  • Collaborate with other departments to ensure a cohesive and coordinated guest experience
  • Monitor and analyse front office metrics to identify areas for improvement
  • Contribute to the overall success of the resort by providing exceptional customer service and supporting the achievement of business goals
  • Working closely with the Resort Manager to maximise revenue opportunities within the resort with a strong focus on managing OTA and direct rental bookings

What we're looking for

  • Minimum 3-5 years of experience in a resort duty manager role or similar
  • Strong leadership and people management skills, with the ability to motivate and develop a team
  • Excellent customer service orientation and problem-solving skills
  • Proficient in using hotel management software and technology
  • Strong communication and interpersonal skills to liaise with guests, staff, and other stakeholders
  • Flexible and adaptable, with the ability to work in a fast-paced environment
  • Available to work Tuesday to Saturday between 8 am to 7 pm but also flexible to work other days/hours if required
  • Relevant qualifications in hospitality management or Timeshare resort experience.

What we offer

We are committed to providing a supportive and rewarding work environment. As a valued member of our team, you can expect competitive remuneration, opportunities for career development.

About us

We are known for our commitment to exceptional guest experiences and our beautiful seaside locations. Our mission is to create unforgettable holiday memories for our guests, and we are looking for passionate individuals to join our team and help us achieve this goal.

If you are excited by the prospect of this role and want to be part of our dynamic team, we encourage you to apply now.

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