Senior Audio Visual Operations Manager

2 weeks ago

Sydney, New South Wales, Australia Corrs Chambers Westgarth Full time

About Corrs Chambers Westgarth

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Corrs Chambers Westgarth is Australia's leading independent law firm. We provide exceptional legal services across the full spectrum of matters, including major transactions, projects and significant disputes, offering strategic advice on our clients' most challenging issues.

We pride ourselves on meeting our clients' needs in a culture characterised by excellence, commitment, collaboration and respect. Our policies, practices and behaviours foster a safe and inclusive workplace, and we focus on creating opportunities and supporting a diverse workforce.

Job Title: Senior Audio Visual Operations Manager

The successful candidate will have experience in managing complex AV operations, with strong technical skills and excellent communication abilities. The ideal candidate will be proactive, self-motivated, and able to work effectively in a fast-paced environment.

Key Responsibilities:

  • Oversee all AV requests for events, client meetings, and ad hoc requests, ensuring equipment is prepared and tested in advance.
  • Collaborate with event teams and stakeholders to determine AV requirements, advise on equipment selection, and configure setups to meet event objectives, and adhere to organisational processes.
  • Manage Audio-Visual support related issues and escalations.
  • Monitor and review the Audio-Visual dashboards and tickets, data and analytics for quality and standards.
  • Provide Audio-Visual support related reporting data into weekly and monthly Service Delivery reporting, using these metrics to identify potential service improvements and efficiency opportunities.
  • Coordinate quality and improvement opportunities with our AV support vendor including lodgement of issues/repair requests.
  • As needed, provide backup support for desktop issues, including but not limited to installation and configuration of desktops, laptops, and peripheral equipment.

Required Skills and Qualifications:

  • Strong customer focus with a proactive approach to service delivery.
  • Excellent written and verbal communication skills, able to convey technical information to diverse audiences.
  • Exceptional organisational and time management abilities, capable of prioritising tasks in a fast-paced environment.
  • Sound ability to analyse, isolate and interpret business issues and develop appropriate technical approaches.

Salary Range: AU$100,000 - AU$130,000 per annum

Benefits:

  • Flexible working as standard – we've established flexibility as standard business practice and an option for all our people.
  • Bonus leave - an additional week of leave each year (5 weeks annual leave in total)
  • Generous parental leave entitlements – we offer up to 26 weeks paid leave and pay superannuation on both paid and unpaid leave (up to 12 months)
  • Wellbeing program –We support the wellbeing of our people across areas including resilience, mental health, mindfulness, personal development, physical health and self-care.
  • Diversity and Inclusion – This is a key area of focus for the firm. We set meaningful goals to improve diversity and foster an inclusive culture in which all employees feel supported and valued.
  • Responsible business approach – we are a member of the United Nations Global Compact, and are committed to promoting and respecting human rights, supporting the Compact's Ten Principles on human rights, labour, environment and anti-corruption, and the UN's Sustainable Development Goals.
  • Learning and development opportunities – including our Australian-first international study scholarship, our national training program and our mentoring program

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