Senior Audio Visual Solutions Coordinator

5 days ago

Sydney, New South Wales, Australia Corrs Chambers Westgarth Full time

Corrs Chambers Westgarth, Australia's leading independent law firm, is seeking an experienced Senior Audio Visual Solutions Coordinator to join our team in Sydney.

About the Role

The successful candidate will be responsible for coordinating daily operations and activities of the Audio Visual team while providing backup technical support for desktop issues. This role ensures high-quality service delivery for AV events, coordinates AV for major client and internal meetings, and handles technical issues to meet the firm's objectives.

Key Responsibilities
  • Oversee all AV requests for events, client meetings, and ad hoc requests, ensuring equipment is prepared and tested in advance.
  • Collaborate with event teams and stakeholders to determine AV requirements, advise on equipment selection, and configure setups to meet event objectives, and adhere to organisational processes.
  • Oversee scheduling and performance management of the Audio Visual team.
  • Manage Audio Visual support related issues and escalations.
  • Monitor and review the Audio Visual dashboards and tickets, data and analytics for quality and standards.
  • Provide Audio Visual support related reporting data into weekly and monthly Service Delivery reporting, using these metrics to identify potential service improvements and efficiency opportunities.
  • Coordinate quality and improvement opportunities with our AV support vendor including lodgement of issues/repair requests.
  • As needed, provide backup support for desktop issues, including but not limited to installation and configuration of desktops, laptops, and peripheral equipment.
Requirements
  • Strong customer focus with a proactive approach to service delivery.
  • Excellent written and verbal communication skills, able to convey technical information to diverse audiences.
  • Exceptional organisational and time management abilities, capable of prioritising tasks in a fast-paced environment.
  • Sound ability to analyse, isolate and interpret business issues and develop appropriate technical approaches.
Benefits
  • A competitive salary of $80,000 - $110,000 per annum.
  • Flexible working as standard – we've established flexibility as standard business practice and an option for all our people.
  • Bonus leave - an additional week of leave each year (5 weeks annual leave in total).
  • Generous parental leave entitlements – we offer up to 26 weeks paid leave and pay superannuation on both paid and unpaid leave (up to 12 months).
  • Wellbeing program –We support the wellbeing of our people across areas including resilience, mental health, mindfulness, personal development, physical health and self-care.
  • Diversity and Inclusion – This is a key area of focus for the firm. We set meaningful goals to improve diversity and foster an inclusive culture in which all employees feel supported and valued.
  • Responsible business approach – we are a member of the United Nations Global Compact, and are committed to promoting and respecting human rights, supporting the Compact's Ten Principles on human rights, labour, environment and anti-corruption, and the UN's Sustainable Development Goals.
  • Learning and development opportunities – including our Australian-first international study scholarship, our national training program and our mentoring program.

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