Audio Visual Technical Lead

2 days ago

Sydney, New South Wales, Australia Corrs Chambers Westgarth Full time
About the Role

Corrs Chambers Westgarth, Australia's leading independent law firm, is seeking an experienced Audio Visual Technical Lead to join our team in Sydney.

This is a critical role that requires exceptional technical expertise, strong leadership skills, and a customer-focused approach. The successful candidate will oversee the daily operations and activities of our Audio Visual team, providing backup technical support for desktop issues, ensuring high-quality service delivery for AV events, and coordinating AV for major client and internal meetings.

Key Responsibilities
  • Coordinate AV requests for events, client meetings, and ad-hoc requests, ensuring equipment is prepared and tested in advance.
  • Collaborate with event teams and stakeholders to determine AV requirements, advise on equipment selection, and configure setups to meet event objectives.
  • Oversee scheduling and performance management of the Audio Visual team.
  • Manage Audio Visual support-related issues and escalations.
  • Monitor and review Audio Visual dashboards and tickets, data, and analytics for quality and standards.
  • Provide Audio Visual support-related reporting data into weekly and monthly Service Delivery reporting, using these metrics to identify potential service improvements and efficiency opportunities.
  • Coordinate quality and improvement opportunities with our AV support vendor, including lodging issues/repair requests.
  • As needed, provide backup support for desktop issues, including installation and configuration of desktops, laptops, and peripheral equipment.
Requirements
  • Strong customer focus with a proactive approach to service delivery.
  • Excellent written and verbal communication skills, able to convey technical information to diverse audiences.
  • Exceptional organisational and time management abilities, capable of prioritising tasks in a fast-paced environment.
  • Sound ability to analyse, isolate, and interpret business issues and develop appropriate technical approaches.
Preferred Qualifications and Experience
  • Understanding of ITSM ticketing platforms such as ServiceNow.
  • Experience supporting a multi-platform AV environment (e.g. Teams + Zoom + Cisco etc).
  • Leadership or team management experience.
  • Experience in a corporate AV environment.
  • Knowledge of Crestron control systems or similar.
What We Offer
  • A competitive salary ranging from $120,000 - $150,000 AUD per annum, depending on experience.
  • Flexible working arrangements as standard practice.
  • Bonus leave - an additional week of leave each year.
  • Generous parental leave entitlements.
  • A wellbeing program supporting resilience, mental health, mindfulness, personal development, physical health, and self-care.
  • Diversity and inclusion initiatives fostering an inclusive culture.
  • Responsible business practices promoting human rights, labour, environment, and anti-corruption principles.
  • Learning and development opportunities, including international study scholarships and mentoring programs.

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