System Implementation Specialist

7 days ago

Sydney, New South Wales, Australia beBeeSupport Full time $100,000 - $120,000

Job Overview

We are seeking a skilled professional to fill the role of System Support Analyst. As a key member of our team, you will be responsible for providing front-line primary functional support to end-users relating to various systems such as Student Management Systems, Timetabling, Class Allocation Software, and Learning Management Systems.

Responsibilities

• Requirements gathering, planning, and implementation of new features in existing systems.

• Identifying and resolving technical issues and translating root cause solutions into modified processes, functional specifications, and technical specifications.

• Managing system setup and administration including access levels, user permissions, and integration with other applications.

Requirements

• Proven ability to maintain SaaS Applications and their procedural documentation.

• Effective communication skills to convey complex technical concepts to non-technical users.

• Knowledge of cloud-based solutions and their administration, preferably in an educational environment.

Benefits

• Opportunity to work on innovative solutions to practical system management problems.

• Collaborative work environment with subject matter experts and vendors.

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