Sales Support Specialist

4 weeks ago

Darwin city centre, Northern Territory, Australia Ricoh Full time
About Ricoh

Ricoh is a world-leading provider of workplace technology, dedicated to improving work life by delivering better user experiences, optimised workflows, and digital infrastructure solutions.

We harness the infinite potential of collective imagination as our daily pursuit, embracing a culture of openness and welcoming all ideas. Our purpose is to shape the future of work and the sustainability of our world, using its infinite potential to truly imagine change.

Job Summary

We are seeking a highly skilled Sales Support Specialist to join our team. As a Sales Support Specialist, you will play a critical role in supporting our customers and sales team throughout the sales process.

You will work closely with Account Managers to assist in improving sales productivity, customer service, and the efficiency of Ricoh Direct Sales. Your primary responsibility will be to interact directly with our customers to assist with delivering high levels of customer service and timely issue resolution.

Key Responsibilities
  • Act as the first point of contact for customer communication, handling issues, complaints, and inquiries within agreed time frames.
  • Represent the voice of the customer and sales team when interacting with the central Order Fulfillment team.
  • Liaise between various internal divisions and maintain positive relationships to ensure smooth customer experiences.
  • Assist Account Managers in managing MOI Opportunities and MIF analysis.
  • Prepare customer reports and maintain opportunity data using Salesforce.
  • Follow up on customer orders, create customer presentations, quotations, tenders, and proposals.
  • Assist with entering and closing quotes and orders using the CPQ system.
  • Perform general administration tasks, such as filing, meeting minutes, and travel requests.
Requirements
  • Experience working in a business-to-business sales environment.
  • Excellent customer care and team development skills.
  • A high level of computer skills using Microsoft Office.
  • Excellent administrative, organisational, and problem-solving skills.
What We Offer

We take pride in giving back to our employees for their contributions to our success. We offer a range of benefits, including:

  • Paid Parental Leave
  • Purchased Leave Scheme
  • Participation in our RedE recognition program
  • Free income protection cover
  • Wellness program
  • Novated leasing

We are committed to creating a positive and inclusive work environment that values diversity and promotes employee well-being.

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