Sales Support Specialist

4 weeks ago

Darwin city centre, Northern Territory, Australia Ricoh Full time

About Ricoh

We are a world-leading provider of workplace technology, dedicated to improving work life by delivering better user experiences, optimised workflows, anytime anywhere collaboration, and digital infrastructure solutions.

Our Culture

We embrace a culture of openness, welcoming all ideas and fostering a collaborative environment. Our purpose is to shape the future of work and the sustainability of our world, harnessing the infinite potential of the collective imagination.

The Role

You will support our customers and sales team throughout the sales process, working closely with Account Managers to improve sales productivity, customer service, and efficiency. Your key responsibilities will include:

  • Providing exceptional customer service, handling issues, complaints, and inquiries in a timely manner.
  • Acting as the voice of the customer and sales team when interacting with the central Order Fulfillment team.
  • Liaising between internal divisions to ensure smooth customer experiences.
  • Assisting Account Managers in managing MOI Opportunities and MIF analysis.
  • Preparing customer reports and maintaining opportunity data using Salesforce.
  • Following up on customer orders, creating customer presentations, quotations, tenders, and proposals.
  • Assisting with entering and closing quotes and orders using the CPQ system.
  • Handling general administration tasks, such as filing, meeting minutes, and travel requests.

Requirements

To be successful in this role, you must have:

  • Experience working in a business-to-business sales environment.
  • Excellent customer care and team development skills.
  • A high level of computer skills using Microsoft Office.
  • Strong administrative, organisational, and problem-solving skills.

What We Offer

We take pride in giving back to our employees for their contributions to our success. We offer a range of benefits, including:

  • Paid Parental Leave.
  • Purchased Leave Scheme.
  • Participation in our RedE recognition program.
  • Free income protection cover.
  • Wellness program.
  • Novated leasing.

Employment Type

Permanent.

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