Onsite Technical Support Specialist
1 month ago
blueAPACHE is a leading Australian Managed Service Provider, renowned for its commitment to excellence and customer satisfaction.
We pride ourselves on being a dynamic and inclusive workplace, where our core values of employee and customer experience drive our success.
The RoleWe are seeking a highly skilled Service Desk Onsite Engineer to join our Melbourne Service Centre Team.
The successful candidate will be responsible for providing onsite and remote incident resolution, ensuring the smooth operation of IT services for our customers.
Key responsibilities include:
- Providing technical support for macOS, iOS, and Apple hardware
- Troubleshooting and resolving complex technical issues
- Assisting remote resolver teams with activities that require physical presence
- Creating knowledgebase articles and process documents
- Reducing the volume of incidents through proactive problem management
We operate a flexible work arrangement, with 4 days in the office/onsite and 1 day work from home on Wednesdays.
Our Melbourne role is based in Abbotsford, with travel required between customer sites in Metro and regional VIC, as well as phone-based support work in our Abbotsford office.
We are an equal opportunity employer, committed to building a diverse and inclusive workplace where we value individual talents and differences.
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