Expert Desktop Support Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeDesktop Full time $90,000 - $120,000
Remote Desktop Support Role

At our organization, we deliver high-quality IT services that cater to the needs of our customers. We operate in a fast-paced environment, providing technical support to end-users across various locations.

We are seeking a skilled Remote Desktop Support Technician to join our team. The successful candidate will be responsible for delivering exceptional remote desktop support, ensuring timely resolution of incidents and service requests.

Main Responsibilities:
  • Technical Support: Provide remote desktop support to end-users using remote access tools.
  • Incident Resolution: Deliver high-quality IT support to resolve incidents and fulfill service requests within specified timeframes.
  • Task Management: Prioritize and manage new support tickets and existing work orders efficiently.
  • Documentation: Accurately document service details, time logs, and job notes in the ticketing system.
Required Skills & Qualifications
  • IT Support Experience: Proven Level 1/2 IT support experience in an enterprise setting.
  • Technical Proficiency: Technical proficiency with macOS, Windows 10/11, Microsoft Office Suite (Teams, Outlook, Office 365), and remote troubleshooting tools.
  • Diagnostic Skills: Strong diagnostic skills for application installations and network technologies (VPN, WAN, LAN).
  • Endpoint Management: Experience with endpoint management tools like Microsoft Intune and SCCM.
  • ITSM Platforms: Familiarity with ITSM platforms (e.g., ServiceNow, HP Service Manager) and principles, especially Incident and Service Request Management.
  • Analytics Tools: Exposure to analytics tools such as NexThink and 1E Tachyon.
  • Communication & Documentation: Excellent communication, documentation accuracy, and a customer-first mindset.
  • Time Management: Strong time management, multitasking ability, and a collaborative, proactive attitude.
  • Certifications: Eligibility for background checks, including National Police Check and employment screening.

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