Administrative Support Officer
4 weeks ago
Uniting Salamander Bay is seeking a highly skilled and organized Administration Officer to provide comprehensive administrative support and manage reception duties. This role is vital to delivering our person-centred approach, serving as the welcoming face of Uniting.
Key Responsibilities- Respond to inquiries from internal and external stakeholders, including residents' families, in a timely and professional manner.
- Collaborate with the Service Manager to ensure rosters are up-to-date and accessible to all team members, while managing the day-to-day rostering system.
- Organize meetings, schedule training sessions, and take minutes as required, ensuring effective communication and collaboration.
- Manage the ordering of supplies and consumables, ensuring efficient and cost-effective operations.
- Securely scan, upload, and file resident and staff documents in the SharePoint system, maintaining confidentiality and adhering to data protection policies.
- Process invoices promptly and accurately in the system, ensuring financial integrity and compliance.
- Communicate effectively with clients from diverse backgrounds and with varied needs, providing exceptional customer service and support.
- Assist residents by performing tasks, including room preparation, booking transport, and arranging services, ensuring a high level of customer satisfaction.
- Foster community connections and promote the services of Uniting, contributing to the organization's mission and values.
- Ensure clear, timely, and effective communication, while maintaining the privacy and confidentiality of each client, adhering to Uniting's policies and relevant legislation.
- Certificate 3 in Business Administration, Customer Service, or equivalent qualification/experience, demonstrating a strong foundation in administrative principles and practices.
- Experience in rostering is essential, with a proven ability to manage and maintain accurate records.
- Excellent communication and customer service skills, with the ability to build strong relationships with clients, colleagues, and stakeholders.
- Strong problem-solving abilities, with the capacity to negotiate, mediate, and resolve conflicts effectively.
- Keen attention to detail and the ability to multitask efficiently, prioritizing tasks and managing time effectively.
- Exceptional organizational and time management skills, with the ability to work independently and as part of a team.
- Advanced computer proficiency, including expertise in Outlook, Teams, Microsoft Office, and client data management systems, with a strong understanding of technology and its applications in administrative roles.
- A rewarding career with a leading human services organization, offering opportunities for growth and development.
- Up to $18,550 NFP salary packaging available, providing a competitive remuneration package.
- Access to our U rewards program, offering exclusive discounts and benefits.
- Access to Fitness Passport, promoting a healthy work-life balance.
- A supportive, inclusive, and collaborative work environment, valuing diversity and promoting a culture of respect and empathy.
- A commitment to offer opportunities to grow your career, with a focus on professional development and skill-building.
- Purchase of additional leave, providing flexibility and work-life balance.
Uniting NSW.ACT is a diverse, purpose-led team of people who are making a difference in the world around them. We contribute to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services, and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities, and confront injustice.
Uniting leaders and employees work together to create a culture that is safe, inclusive, and person-centred. We bring this to life every day through our values: compassionate, respectful, imaginative, and bold.
Uniting acknowledges the continuing sovereignty and rich cultural diversity of Australia's First Peoples. We pay our respects to all Elders – past, present, and emerging – and to all First Peoples on whose lands we live and work.
Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing, and inclusion of children and young people.
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