Expert Technical Support Specialist

3 days ago

Melbourne, Victoria, Australia beBeeSupport Full time $90,000 - $140,000
Senior Support Engineer Opportunity

We are seeking a skilled and experienced support engineer to provide expert-level support for the Fiserv Signature platform across multiple modules.

This role will be responsible for providing level 2 and level 3 support for the Fiserv Signature platform modules, collaborating with internal teams, vendors, and customers to identify and resolve complex technical issues related to the Signature platform.

Key Responsibilities:
  • Provide Level 2 and Level 3 support for Fiserv Signature platform modules
  • Collaborate with internal teams, vendors, and customers to identify and resolve complex technical issues related to the Signature platform
  • Monitor and troubleshoot platform performance, ensuring system stability and minimizing downtime.
  • Analyse and resolve escalated incidents, working to restore service in accordance with SLAs and business priorities.
  • Conduct root cause analysis (RCA) and prepare detailed documentation on findings, including corrective actions and preventative measures.
  • Assist with patching, upgrades, and deployment of new releases across the Signature platform.
  • Collaborate with cross-functional teams to ensure smooth integration of Signature modules with other systems and applications.
Required Skills and Qualifications:
  • Must have 2 to 3 years of experience in supporting Fiserv Signature platform, with a deep understanding of Signature CBS (Aperio)
  • Understanding of Signature CRS, Signature Branch Teller, Signature Evolution Microservices, Signature CBS Communicator, Signature Frontier Reconciliation
  • Strong technical proficiency with Fiserv Signature platform configuration, troubleshooting, and support processes.
  • Hands-on experience troubleshooting complex issues across various platform modules and related integrations.
  • Exposure to leverage APM tool AppDynamics and Splunk for incident and problem investigation
  • Strong knowledge of ITIL processes, including Incident Management, Problem Management, Change Management, and Service Request Fulfillment.
  • Experience working with database technologies Oracle and basic SQL query skills.
  • Excellent analytical and problem-solving skills with the ability to prioritize and manage multiple tasks effectively.
  • Strong communication skills, with the ability to communicate technical information clearly to both technical and non-technical stakeholders.
  • Ability to work in a team-oriented, collaborative environment.

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