Expert Technical Support Specialist

19 hours ago

Melbourne, Victoria, Australia beBeeTechnical Full time $100,000 - $120,000

Job Title: Technical Support Specialist

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  • Key Responsibilities:
  • Provide technical support to internal staff and administrative systems.
  • Install, maintain, troubleshoot, and deploy hardware and software within the organization's environments.
  • Perform and administer all support requests for Windows and Mac based Operating Systems in a timely manner.
  • Offer excellent customer service through communication and actions.
  • Installs, assembles, and configures computers, monitors, network infrastructure, and peripherals.
  • Troubleshoots problems with computer systems both Windows and Mac, both hardware and software, email, network, and peripheral equipment problems.
  • Acts as a technical resource in assisting users to resolve problems with equipment and data.
  • Staffs a centralized IT Support Desk to facilitate exchange of information and advice.
  • Implements solutions or notifies outsource providers as required.
  • Proactively suggests and recommends hardware and software acquisition recommendations.
  • Proficiency in the creation and documenting of processes and procedures.
  • Reviews procedures, policies, and technology; suggests change not just acceptance.
  • Assists with and/or takes the lead in providing in-house application and procedure training.
  • Ability to make informed decisions and choices by gathering and reviewing metrics.
  • Promptly resolves equipment issues through efficient troubleshooting and proper escalation.
  • Documents procedures, tasks, and repetitive requests.
  • Assists with network setup and configuration.
  • Works closely with network engineers and operations staff.
  • Responsible for compliance with IT policies and procedures.
  • May require travel and out-of-hours support.">

About This Role: We are seeking a skilled and motivated individual to join our team as a Technical Support Specialist. The ideal candidate will have a high level of technical expertise and excellent communication skills. If you are passionate about delivering exceptional customer service and have a passion for technology, we encourage you to apply.

Requirements:

  • ">
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 2 years of experience in technical support or a related field.
  • Strong knowledge of Windows and Mac operating systems.
  • Experience with network infrastructure, hardware, and software installation and maintenance.
  • Excellent communication and problem-solving skills.
  • Able to work independently and as part of a team.">
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