Senior Technical Support Engineer
2 days ago
As a Technical Support Specialist, you will be the go-to expert for resolving customer technical issues using AI technology.
You will possess exceptional problem-solving skills and the ability to collaborate effectively within and across teams to deliver high-quality support.
To excel in this role, you will need to stay up-to-date with industry developments and continuously improve your technical knowledge and skills.
Cybersecurity is a top priority, and as a Technical Support Specialist, you will be expected to adopt a proactive, collaborative, and customer-centric approach to anticipate, prevent, and mitigate cybersecurity threats.
Key Responsibilities- Resolve customer technical issues through troubleshooting and collaboration with internal teams.
- Develop and maintain strong technical knowledge and skills to provide expert-level support.
- Collaborate with peers to build communities and share knowledge.
- Identify potential product defects and escalate them to ensure timely resolution.
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 3+ years of technical support experience, or equivalent combination of education and experience.
A dynamic and supportive work environment that fosters growth and development.
Ongoing training and professional development opportunities to enhance your technical skills.
A collaborative team culture that values open communication and mutual respect.
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