Senior Operations Manager

1 month ago

Sydney, New South Wales, Australia Transurban Full time

At Transurban, we're committed to enhancing road safety, intelligence, and sustainability through innovative solutions that tackle transportation challenges. Our Customer Solutions and Australia Markets Partnering (CS & AMP) division plays a pivotal role in this mission by transforming the customer experience. This division adopts a comprehensive approach, integrating employees, processes, and technology to improve customer interactions.

About the Role

This position will contribute to the success of Customer through the day-to-day leadership of the Transurban Customer Payments and Operations team. As a key member of the leadership team, you will serve as the Second-in-Command (2IC) to the Senior Manager of Customer Payments and Operations, overseeing customer billing and operational functions, ensuring accuracy and completeness through robust process and system controls.

In this exciting hands-on leadership role, you will leverage data to drive positive business outcomes and effectively manage risk. You'll play a pivotal role in gathering insights to enhance efficiency and support informed decision-making while staying ready to pivot and execute essential decisions, such as issuing refunds to customers.

Working within a national framework, your deep understanding of state-specific nuances will be vital in delivering best-in-class service. Additionally, your leadership will be key in managing workflow and capacity, fostering optimal outcomes across cost, service, and quality. You'll have the opportunity to inspire and empower your team members, cultivating a collaborative and results-driven culture that adapts to daily challenges.

Key Responsibilities

  • Hands-on management of work prioritisation, intra-day monitoring of productivity / service levels.
  • Deliver productivity and service level consistency through short and longer-range resource planning.
  • Demonstrates curiosity in diving deep into supporting data to proactively uncover potential issues / opportunities.
  • Monitors the underlying control environment and undertakes periodic Quality Assurance testing.
  • Support incident root cause investigation and management.
  • Promote a culture of compliance awareness, risk management and control throughout the function.
  • Provide in-depth analysis and recommendations to improve operational performance, customer experience and minimise financial, operational and regulatory risk.
  • Identify and implement appropriate reporting controls for the CS&OE function to enable opportunities for improvement to be identified.
  • Active oversight of daily operations performance metrics, across the detail and diving deep into data to proactively uncover potential issues / opportunities.
  • Establish and regularly review team priorities, performance objectives and provide ongoing coaching and feedback to team members.
  • Execute effective people processes and practices, including conduct of performance and talent reviews, management of employee performance or conduct matters, management of annual leave liability and completion of risk and compliance obligations (e.g. compliance learning) in Workday.

Requirements

  • Proven operations leadership experience gained in banking and financial services environment.
  • Subject matter expertise relating to collection practices and regulatory obligations.
  • Result-driven, with a proven ability to effectively agitate for change both internally and externally.
  • Strong experience with operational disciplines, and an intimate understanding of process, underlying technology and commercial requirements.
  • Demonstrable background in driving productivity and service improvement through hands-on operations leadership – including capacity forecasting, workflow prioritisation, performance management and coaching.
  • Experience leading complex operational teams, experienced in managing change, embedding operational improvement, delivering key productivity and financial targets, demonstrated performance improving risk profile.
  • Able to demonstrate leadership capability across all Operations Excellence dimensions.
  • Ability to critically think and solve problems across more complex environments utilising data and sound judgement.
  • Excellent numerical accuracy and attention to detail.
  • Exceptional verbal and written communication skills.
  • A manager who is passionate about developing and maintaining relationships and bringing people together.

About Transurban

We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests. We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience – whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns.

  • Senior Data Engineer for Marketing Analytics and Cloud Solutions

    2 weeks ago

    Sydney, New South Wales, Australia Senior Full time

    About AccelerationAcceleration is a specialist practice for data, analytics & technology consulting. We are a team of highly skilled data and technology practitioners who are inspired by experimentation and new ideas. Our future-forward solutions empower our clients to compete every day in a dynamic environment.We help clients leverage the power of data,...

  • Senior Pricing Manager

    3 weeks ago

    Sydney, New South Wales, Australia Allens Operations Pty Ltd Full time

    About the RoleThe Senior Pricing Manager will play a key role in supporting the Pricing & Practice Economics Team (PPE) at Allens Operations Pty Ltd. This individual will contribute to the ongoing development of pricing infrastructure for the firm and work closely with Partners, Business Development and Marketing, Commercial Managers, Legal Project Managers,...

  • Business Operations Manager

    7 days ago

    Sydney, New South Wales, Australia Allens Operations Pty Ltd Full time

    About the RoleWe are seeking a highly skilled Business Operations Manager to join our Sydney office.Company OverviewAllens is a leading law firm in Australia, known for our exceptional legal services and commitment to excellence.Our Practice Support team is responsible for providing high-quality support to our Partners and senior legal operatives.This is an...

  • Senior Pricing Manager

    1 month ago

    Sydney, New South Wales, Australia Allens Operations Pty Ltd Full time

    About the RoleWe are seeking a highly skilled Senior Pricing Manager to join our Pricing & Practice Economics Team (PPE) at Allens Operations Pty Ltd. As a key member of our team, you will play a critical role in supporting the firm's commercial and strategic objectives.Key ResponsibilitiesContribute to the ongoing development of pricing infrastructure for...

  • Senior Operations Manager

    4 days ago

    Sydney, New South Wales, Australia Woolworths Group Full time

    Unlock Your Potential as a Senior Operations ManagerWe are seeking an experienced Senior Operations Manager to join our team at the New Brighton Hotel in Manly, Sydney.About the RoleThis is an exciting opportunity for a motivated and inspiring leader to take on a challenging role and drive success. As a Senior Operations Manager, you will be responsible for...

  • Senior Operations Manager

    3 days ago

    Sydney, New South Wales, Australia Insight Resourcing Pty Ltd Full time

    Unlock Your Potential as a Senior Operations ManagerWe are seeking an exceptional Senior Operations Manager to lead our Call Centre team in North Sydney.About Us:Global EnergyTech and Renewables powerhouse 1KOMMA5 is revolutionizing the sustainable energy sector. With operations in 7 countries and plans for further global expansion, we're pioneering the...

  • Senior Operations Manager

    4 days ago

    Sydney, New South Wales, Australia MacTech Build Full time

    Job DescriptionAbout the Role:MacTech Build is seeking a highly skilled Senior Operations Manager to lead our operations team.The ideal candidate will have a strong background in resource management, financial planning, and administrative services.Key Responsibilities:• Analyze complex operational issues and develop reports to inform business decisions.•...

  • Senior Operations Manager

    2 days ago

    Sydney, New South Wales, Australia Fantastic Furniture Australia Full time

    About the RoleWe are seeking an experienced Senior Operations Manager to oversee the day-to-day operations of our store in Castle Hill.

  • Senior Risk Management Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Financial Crime Operations Full time

    **Head of Customer Due Diligence**The Star Entertainment Group is a publicly listed company on the ASX, committed to creating fun at trusted destinations.We're seeking a visionary leader to manage customer probity screening and associated investigations across the Financial Crime team.This role will be pivotal in shaping the success of The Star's compliance...

  • Senior Manager – Operations

    4 weeks ago

    Sydney, New South Wales, Australia DP WORLD AUSTRALIA LIMITED Full time

    Job Title: Senior Manager – OperationsAbout the Role:We are seeking an experienced Senior Manager – Operations to join our Contract Logistics division in Oceania. As a key member of our team, you will be responsible for overseeing contract management and customer operations, driving business growth, and fostering strong customer relationships.Key...

  • Senior Operations Manager

    4 weeks ago

    Sydney, New South Wales, Australia MinterEllison Full time

    About the RoleWe are seeking a highly skilled Senior Operations Manager to lead our Corporate Services operations teams in Sydney. As a key member of our team, you will be responsible for strategically supporting our Office Managing Partners to create a high-end employee and client experience.Key ResponsibilitiesLead and drive consistent strategic outcomes...

  • Senior Operations Manager

    4 weeks ago

    Sydney, New South Wales, Australia Everi Pty Full time

    Navarra: A Leader in Luxury EventsWe are seeking a highly skilled and experienced Senior Operations Manager to join our team at Navarra, a renowned luxury event venue operator in Sydney. As a key member of our management team, you will be responsible for overseeing all aspects of venue operations, ensuring seamless execution of events, and inspiring a team...

  • Senior Operations Manager

    3 weeks ago

    Sydney, New South Wales, Australia Otraco Full time

    At Otraco International, we're seeking an experienced Senior Operations Manager to lead our teams of site-based personnel and technical staff across QLD/NSW. This role is responsible for analysing statistical operational data and providing technical analysis to solve various issues/concerns, within a team environment, to help grow the business within your...

  • Senior Operations Manager

    1 month ago

    Sydney, New South Wales, Australia Be Recruitment Full time

    Job Title: Senior Operations ManagerJob Summary: We are seeking a highly skilled and experienced Senior Operations Manager to lead our AOD rehabilitation service in Coffs Harbour. The successful candidate will oversee the operations of the service, ensuring exceptional standards of care and operational excellence.Key Responsibilities:Lead and supervise staff...

  • Senior Security Operations Manager

    1 week ago

    Sydney, New South Wales, Australia Wilson Security Pty Ltd Full time

    Job Title: Senior Security Operations ManagerWe are seeking an experienced and highly skilled Senior Security Operations Manager to join our team at Wilson Security Pty Ltd.

  • Senior Operations Manager

    1 week ago

    Sydney, New South Wales, Australia Flight Centre Travel Group Full time

    Job Description:Role SummaryWe are seeking a highly skilled and experienced Senior Operations Manager to join our team. This role will focus on driving business growth through the development and implementation of new technologies.The ideal candidate will have a strong background in operations management, with experience in leading teams and implementing...

  • Senior Operations Manager

    4 weeks ago

    Sydney, New South Wales, Australia Woolworths Group Full time

    Unlock Your Potential as a Senior Operations ManagerAt Woolworths Group, we're seeking a highly motivated and experienced Senior Operations Manager to join our team. As a key member of our leadership team, you'll be responsible for overseeing the day-to-day operations of our hotel, ensuring exceptional guest experiences, and driving business growth.Key...

  • Senior Operations Manager

    4 weeks ago

    Sydney, New South Wales, Australia MinterEllison Full time

    About the RoleIn this leadership position, you will inspire and lead our Corporate Services operations teams in Sydney, strategically supporting our Office Managing Partners to create a high-end employee and client experience.Key ResponsibilitiesLead and drive consistent strategic outcomes for corporate service operations in line with the Firm's Corporate...

  • Senior Operations Manager

    1 month ago

    Sydney, New South Wales, Australia CBRE Full time

    Job Title: Senior Operations ManagerCBRE is seeking a Senior Operations Manager to join our team. As a key member of our marketing operations team, you will be responsible for ensuring the smooth execution of our property campaigns.Key Responsibilities:Assist campaign managers in progressing campaigns to market quickly by following established...

  • Senior Operations Manager

    1 month ago

    Sydney, New South Wales, Australia Echo Entertainment Group Full time

    Job Title: Senior Operations ManagerAt The Star Sydney, we are seeking a highly skilled and experienced Senior Operations Manager to join our Food and Beverage Department. As a key member of our team, you will be responsible for leading and supporting the achievement of financial and operational targets.Key Responsibilities:Assist Venue Manager to lead and...