Support Specialist Role

2 weeks ago


Sydney, New South Wales, Australia beBeeTechnical Full time $90,000 - $120,000

Technical Support Specialist

We are seeking a skilled Technical Support Specialist to provide high-quality technical assistance to our customers. This role requires working in rotational shifts to support our expanding customer base.

Key Responsibilities

  • Deliver exceptional L1-2 support for business customers using ESET's suite of products
  • Resolve customer issues through email, phone, and chat, providing clear and concise communication
  • Create and maintain comprehensive knowledge base articles, technical guides, and troubleshooting documentation
  • Collaborate with cross-functional teams to resolve customer issues
  • Share feedback based on customer interactions to drive product improvements

Requirements

  • Bachelor's degree in Computer Science or related field
  • Excellent problem-solving and analytical skills
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment

Benefits

  • Hybrid work culture with remote work arrangements
  • Fuel your growth with access to world-class learning platforms and development opportunities

Location

Sydney.

What We Offer

Competitive Compensation Package

  • Salary and bonus structure designed to reward outstanding performance
  • Ongoing professional development opportunities to enhance your skills and expertise


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