Support Specialist Role

7 days ago

Sydney, New South Wales, Australia beBeeApplication Full time $80,000 - $120,000

Job Title: Application Support Specialist

This is a challenging opportunity to work in a close-knit team, managing incidents and service requests while ensuring stakeholder expectations are met. As an operational role, you will respond to user inquiries, assess problems, and lead the resolution process.

Key Responsibilities include planning and implementing system upgrades, determining root causes of issues, configuring network alerts, and escalating high-priority incidents to the next level of support.

Required Skills:

- Experience with monitoring tools like Splunk

- Proficiency with Atlassian tools such as Jira and Confluence

- Ability to manage third-party vendors regarding system improvements, issue resolution, project timelines, and availability

- Maintain services once they are live by measuring and monitoring key Service Level Objectives

Benefits:

- Close proximity to public transportation

If you are interested in this position, please submit your resume in Word format.

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