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Support Specialist Role Available
3 weeks ago
Job Opportunity: Technical Support Specialist
Job Description:Our organization seeks skilled technical support specialists to work in a full-time role with immediate start. This position requires proficiency in providing level 1 and 1.5 support to university staff, students, and affiliates through phone calls, live chat, and self-service tickets.
The successful candidate will troubleshoot technical issues using specialist knowledge within the Service Management platform (ServiceNow) and escalate more complex issues to technology owners as needed.
Key responsibilities include:
- Providing front-line IT support for Windows, macOS systems, mobile devices, SOE, and personal devices
- Accessing and following specialist knowledge within the Service Management platform (ServiceNow)
- Escalating more complex issues to relevant technology owners
The ideal candidate will possess strong technical troubleshooting skills, excellent customer service skills, and the ability to work under pressure in a fast-paced environment.
Required Skills and Qualifications:To be considered for this role, candidates should have:
- Strong technical troubleshooting skills
- Excellent customer service skills
- Able to work under pressure in a fast-paced environment
This role offers a range of benefits, including:
- Competitive salary
- Opportunities for career growth and development
- A supportive team environment
As a technical support specialist, you will have access to:
- Specialist training and development programs
- State-of-the-art equipment and technology
- A dynamic and supportive team environment