Customer Service Specialist

2 weeks ago


Hawthorn East, Victoria, Australia COLONIAL FIRST STATE Full time
Role Overview

We are seeking a highly motivated Customer Service Specialist to join our team at Colonial First State. In this role, you will be the primary point of contact for customers inquiring about superannuation, investments, and pensions.

About You

We are looking for someone with excellent communication and active listening skills who can simplify intricate information for our members. Experience in retail, hospitality, and contact centres is desired but not necessary. A passion for providing exceptional customer service with a special focus on empathy is essential.

Your Responsibilities
  1. Deliver exceptional customer service and empathy to inbound calls from customers addressing enquiries about superannuation, investments, and pensions.
  2. Simplify intricate information for our members in a manner that's easy for them to comprehend.
  3. Utilise our knowledge library and website to source vital information.
  4. Identify and elevate issues for comprehensive investigation and resolution.
What We Offer
  • A competitive salary: $60,000 - $80,000 per annum based on your experience and qualifications
  • Opportunities for growth and development in a dynamic environment
  • Access to CFS Employer Super, which offers an expansive investment menu and flexible insurance solutions
  • Support with financial services, including discounts on home loans and daily bank accounts through our partnership with a leading financial institution
  • 24/7 confidential support covering safety, medical, and mental health services


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