Front Office Professional
17 hours ago
We are looking for a Guest Service Agent to join our front office team on a full-time basis.
This is a professional and customer-focused role that requires delivering an exceptional guest experience from check-in to check-out. The successful candidate will also assist Mandarin-speaking guests with smooth communication and support, handle reservations, enquiries, and guest requests efficiently, and ensure accuracy in guest accounts and maintain front office procedures.
Key Responsibilities:- Deliver exceptional guest experiences
- Provide assistance to Mandarin-speaking guests
- Handle guest requests and inquiries
- Maintain guest accounts and front office procedures
- Collaborate with housekeeping and maintenance teams
- Fluency in both Mandarin and English (verbal and written)
- Previous front office or customer service experience (hotel preferred)
- Strong communication and problem-solving skills
- A positive attitude with attention to detail
- Flexibility to work a rotating roster including weekends and public holidays
- Career growth opportunities through learning and development programs
- Exclusive deals and discounts
- Global perks, including international accommodation discounts and retail rewards
- Generous leave policies and wellness benefits
Our organization invests in the skills and growth of our people, fostering a workplace culture that celebrates innovation, collaboration, and personal growth.
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