Front Office Professional

4 days ago

Melbourne, Victoria, Australia beBeeAmbassador Full time $70,000 - $90,000
Job Title:

Customer Service Representative


Job Description:

We are seeking a highly skilled and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our front office staff, you will be responsible for delivering exceptional customer service and sales skills to exceed both guest expectations and hotel standards.


Key Responsibilities:
  • Maintaining a thorough knowledge of all hotel facilities and promotions is crucial to providing personalized service to our guests.
  • Processing reservations and updating guest profiles requires attention to detail and excellent communication skills.
  • Attending to guests' requests quickly and efficiently, constantly striving to provide total customer satisfaction is vital to our success.

Required Skills and Qualifications:
  • A minimum 12 months experience in an administrative or front office role is required to excel in this position.
  • Be highly organized and able to effectively manage priorities to meet the demands of a fast-paced environment.
  • Initiate contact and establish rapport easily with guests from diverse backgrounds.
  • Project a professional image at all times through personal presentation and interpersonal skills.
  • Handle tasks carefully and correctly to ensure accuracy and efficiency.
  • Be a good team player; contribute to and assist co-workers to achieve common goals.

Benefits:
  • Sofitel Melbourne on Collins provides career development opportunities within the hotel and wider Accor Group.
  • We offer a central accessible location in Melbourne's CBD, laundered uniforms, and a complimentary hotel stay package for your work anniversary.
  • You will also enjoy worldwide employee and family and friends benefits at Accor Hotels.

Additional Information:

We live by our Heartist principles, which means putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued, inspired and to strive for greatness every day.

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