Front Office Support Professional

4 days ago

Melbourne, Victoria, Australia beBeeManagement Full time $60,000 - $85,000
Job Overview

We are seeking a highly skilled professional to support our front office operations as an Assistant Front Office Manager.

The ideal candidate will have excellent leadership and organizational skills, with experience in team scheduling and occupancy forecasting.

Key Responsibilities
  • Collaborate with the Operations Manager to ensure seamless guest experiences
  • Manage front office financial procedures, scheduling, and team development
  • Monitor room occupancy forecasts and optimize labor costs by aligning staffing rosters
  • Respond promptly to guest enquiries and complaints, ensuring exceptional service delivery
  • Assist in training, onboarding, and performance reviews for front office staff
  • Prepare and review daily operational and financial reports, identifying areas for improvement
Requirements
  • Minimum 2-3 years of experience in front office operations, preferably in a supervisory role
  • Strong leadership and organizational skills, including experience with team scheduling and occupancy forecasting
  • Excellent communication and interpersonal abilities
  • Flexibility to work evenings, weekends, and holidays as needed
  • Hold a valid Responsible Service of Alcohol certificate and First Aid or willingness to obtain prior to starting
What We Offer
  • An opportunity to grow your career and develop your skills in a dynamic hospitality environment
  • A chance to work alongside passionate industry professionals and be mentored by experienced Accor Hospitality professionals
  • A collaborative and supportive work environment that values employee growth and development
Seniority Level
  • Mid-Senior level
Employment Type
  • Full-time
Industries
  • Hospitality

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