Director of Customer Growth

6 days ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $1,500,000 - $2,000,000

**Drive Customer Success in APAC**

The role of Senior Director, Customer Success, is a critical position within our organization. This individual will be responsible for driving customer satisfaction, retention, and growth across the APAC region.

Key Responsibilities:

  • Develop and execute a comprehensive customer success strategy for the APAC region in partnership with senior stakeholders.
  • Lead a high-performing team to deliver exceptional customer experiences, drive revenue growth, and improve customer health and experience.
  • Collaborate with cross-functional teams to resolve customer needs, drive initiatives, and ensure seamless onboarding and ongoing support.

**Requirements:**

  • Bachelor's degree in Business Administration or related field.
  • 8+ years of experience in a senior leadership role within Customer Success, Account Management, or a related field.
  • Proven track record of building and scaling customer success teams, driving satisfaction, retention, and revenue growth.
  • Strong strategic planning and execution skills, with expertise in translating technical concepts into business terms.

**Benefits:**

This role offers a unique opportunity to make a significant impact on our customers' success and grow your career in a dynamic environment.

**About Us:**

We are a leading provider of innovative solutions that empower businesses to succeed.

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