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Senior Director of Customer Growth

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $180,000 - $250,000
Job Opportunity

We are seeking an accomplished Senior Director of Customer Success to spearhead customer satisfaction, retention, and growth in the APAC region.

The Role Overview
  • Develop and execute a comprehensive Customer Success strategy for the APAC region.
  • Lead, mentor, and inspire a high-performing team to deliver exceptional results for customers and the business.
  • Collaborate with cross-functional stakeholders to drive revenue growth, customer retention, and improvements in customer health and experience.
Main Responsibilities
  1. Drive revenue growth, customer retention, and enhancements in customer health and experience.
  2. Oversee a high-performing team to achieve exceptional results for customers and the business.
  3. Formulate and implement effective customer success strategies.
  4. Proactively identify and address high-risk customers.
  5. Implement strategies for success/account plan and renewal management.
  6. Design and implement advanced processes and systems to resolve customer-blocking issues.
  7. Collaborate with Sales, Product, Operations, and other teams to ensure seamless onboarding, training, and ongoing support.
Required Skills and Qualifications
  • Bachelor's degree in Business Administration or related field.
  • 8+ years in a senior leadership role within Customer Success, Account Management, or a related field.
  • Proven track record of building and scaling customer success teams.
  • Strong strategic planning and execution skills.