**Payment Processing Expert

4 days ago

Melbourne, Victoria, Australia beBeePaymentOperations Full time $90,000 - $125,000
Payment Operations Specialist Job Description

As a key member of our team, you will play a vital role in optimizing the efficiency and security of our online payment systems. Your responsibilities will include monitoring transactions, identifying potential issues, and recommending solutions to improve our payment processes.

You will work closely with our internal customer support and product teams to review transactional payments and address any issues with our third-party providers. Your expertise will be essential in helping us optimize our payment strategies and enhance customer satisfaction.

We offer a dynamic and adaptable environment where you will have the opportunity to grow and develop your career. You will be part of a growing Payments team where bringing innovative ideas to the table is encouraged and the opportunity to take full ownership of projects will be supported.

  • Transaction Monitoring: Ensure uptime, accuracy, and speed for customer deposits and withdrawals.
  • Collaboration: Internally and externally collaborate to improve deposit and withdrawal experience and performance.
  • Expert Assistance: Provide expert assistance to customer support and payment support regarding payment issues.
  • Trend Analysis: Track payment trends, monitor transaction data for anomalies, and generate reports to help optimize payment strategies.
  • Relationship Management: Liaise with third-party payment processors and service providers to resolve issues.
  • Process Improvement: Continuously assess and implement process improvements to enhance payment processing efficiency and customer satisfaction.

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