Performance Driven Payments Expert

2 days ago

Melbourne, Victoria, Australia beBeepayment Full time $95,000 - $125,000
Payment Operations Specialist

We're seeking a highly skilled Payment Operations Specialist to join our team

This is an exceptional opportunity for individuals who are passionate about payment operations and want to contribute to the success of our business.

Your Role:

  • Payment Monitoring & Issue Resolution: Monitor customer deposits and withdrawals to ensure uptime, accuracy, and speed. Identify, investigate, and resolve payment-related issues, ensuring minimal disruption to customers.
  • Payment Journey Optimisation: Collaborate internally and externally to improve deposit and withdrawal experience and performance, troubleshoot technical issues, and suggest improvements to streamline payment processes.
  • Payment Support: Provide expert assistance to customer support and payment support regarding payment issues, including transaction disputes, failed or missing payments, and general deposit and withdrawal-related inquiries.
  • Data Analysis & Reporting: Track payment trends, monitor transaction data for anomalies, and generate reports to help optimize payment strategies. Analyze payment success rates, transaction volume, and customer feedback to identify areas of improvement.
  • Vendor & Partner Management: Liaise with third-party payment processors and service providers to resolve issues and ensure high deposit and withdrawal acceptance rates.
  • Process Improvement: Continuously assess and implement process improvements, both within the team and in collaboration with other departments, to improve payment processing efficiency and customer satisfaction.
  • Documentation & Training: Develop and maintain documentation for payment processing workflows, troubleshooting guides, and operational procedures. Train new team members on payment systems and processes.

About You:

  • You possess dynamic adaptability within fast-paced environments.
  • Critical thinking/problem-solving capabilities are essential.
  • Strong communication skills enable effective stakeholder management and engagement.
  • Analytical skills evaluate payment conversion rates and costs effectively.
  • Familiarity with online payment aggregators, platforms, and gateway services is beneficial.
  • Ability to strategize and implement payment and fraud systems globally is key.
  • Proficiency with Microsoft Excel is required.

Bonus points if you also have experience in regulatory landscapes, the Payments industry, or similar sectors.

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